Your tasks:
- Installing and commissioning machines at customer sites worldwide
- Conducting Site Acceptance Tests (SAT) and ensuring successful machine handover
- Training customers and operators on the proper operation and maintenance of their machines
- Identifying, analyzing, and resolving technical issues and failures on machines and components
- Providing on-site production support and technical assistance to customers
- Performing preventive and corrective maintenance on customer machines
- Adjusting and optimizing machines to accommodate different customer products and production requirements
- Ensuring the quality and performance of our machines at customer sites
- Preparing daily service and status reports
- Supporting Sales and After Sales with technical expertise and customer-related activities when required
- Providing feedback to our R&D team regarding technical issues, potential product improvements, and machine optimization
- Sharing market and customer feedback with the Sales team to identify changing requirements and new opportunities