We are looking to strengthen our team at our site in Kuala Lumpur

Service Assistant (m/f/d)

Based in Kuala Lumpur

We are looking for a highly organized and proactive Service Assistant to support our 1st and 2nd Level Support teams and ensure smooth service operations. Reporting directly to the Technical Director, you will be responsible for administrative coordination, service request management, performance monitoring, and travel logistics. This role is essential in maintaining efficiency and organization within the service team while facilitating seamless collaboration across departments.

Key Responsibilities:

Service Coordination & Administration

Prepare service requests and issue order numbers in accordance with company procedures.
Process, update, and synchronize data in SAP, including travel expense reports and other administrative tasks.
Prepare quotations for spare parts and services within the Asia region.
Manage order handling administration for spare parts and service interventions (chargeable and warranty orders, budget contracts, and follow-up on open invoices).
Maintain and oversee spare parts inventory for service-related stock.
Handle repair orders and ZCC processes for customers in the Asia region.

Performance Monitoring & Reporting

Monitor ongoing service activities and track key performance indicators (KPIs) for service efficiency..
Identify trends and areas for improvement, supporting the team in optimizing service delivery.

Team & Office Support

Record and track staff leave and work schedules to support efficient resource planning.
Provide secretarial support and assist with general administrative tasks.
Assist the 1st and 2nd Level Support teams including their Team Leaders, ensuring smooth coordination between service operations and technical teams.

Travel & Logistics Management

Plan and manage travel arrangements, including itineraries, flights, accommodations, and transportation.
Process travel claims, ensuring accurate submissions and compliance with company policies.

General & Ad-Hoc Tasks

Perform other duties as assigned by superiors, contributing to efficient service delivery and smooth operations.

Requirements:

Diploma or Degree in Administration, Secretarial Studies, Business Management, or a related field.
2-3 years of experience in administration, secretarial support, or a similar role.
Fluent in English and Bahasa Melayu (both spoken and written).
Strong organizational and multitasking skills, with the ability to handle tasks independently and with minimal supervision.
Proficiency in SAP or similar enterprise resource planning (ERP) systems is an advantage.
Strong analytical skills, with the ability to monitor service performance and generate meaningful reports.
Excellent communication skills, capable of interacting effectively with all levels of the organization.
Detail-oriented and proactive, with the ability to work efficiently in a fast-paced environment.

Have we raised your interest?

Then we look forward to receiving your application!

If you have any questions about the position or are currently in an employment relationship and would like to clarify in a personal interview whether we offer the right conditions for you before you apply, we will be happy to help. Of course, we guarantee absolute discretion.

Simply contact us and we will arrange a telephone appointment to discuss all the details individually.